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HP Latex 310 printer

#1 idleinvestor 7 months ago

I updated the firmware of august 2019 yesterday and now I have a #13 "internet connectivity settings FAILED(29)". What can I do? My computer says "failed to communicate with printer".

#2 pervezhasan20137377 7 months ago

I updated the firmware of august 2019 yesterday and now I have a #13 "internet connectivity settings FAILED(29)". What can I do? My computer says "failed to communicate with printer".

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#3 HP Daniela Ciolompea 7 months ago

Hello,

Please check the TCP/IP address configured. Ensure that a proper default gateway and subnet mask is properly set up. If your network is using a proxy, it should be also properly set up, adding the proper proxy address, and trying to use port 8080 instead of port 80. You could also try checking this with your IT department.

If after following all these recommendations the issue still persists, please get in touch with your HP service representative in order to check if there is something wrong with the printer LAN card.

I hope this solves the issue.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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