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Unsupported USB Drive & Package update error

#1 Edward C a year ago

Hi, I'm facing problem when update firmware. Unsupported USB shown when update using USB, formatted USB with FAT32 and 8GB . Package update error when update via EWS. Tried redownload the firmware using other PC Wins7 but still same problem. Any idea, guys? Thanks

#2 HP-Sonia a year ago

What printer do you have? What firmware are you trying to upgrade?

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#3 Edward C a year ago

Latex 360.. Nexus_01_14_00.5

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#4 HP-Sonia a year ago

You should check the download MD5 matches with: "b4340c5ea1ed72580310b1bdb3fb5453" The file name must be downloaded from the web page, no filename(1), filename(2), etc. Only "NEXUS_01_14_00.5.fmw" on the root of an empty, FAT32 formatted USB drive.

Two other possibilities can be:

  • Test a different USB drive. 1-4GB is recommended.
  • Maybe the Hard Drive is full. You can try to backup your profiles and delete them from the printer.

If you still cannot install the Firmware via USB or EWS (embed web server) you should contact your reseller.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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