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Preparing for ink replacement

HP Latex 365

#1 SCB44 a year ago

HP365 with latest firmware build

Caldera V 11 latest release

When I run out of ink I go to the machine and inititate a request to replace ink cartridges and the printer LCD screens stays on the "preparing for ink replacement" message for more than 10 minutes.

Is this a bug or am I doing something wrong?

UPDATE:

I deleted al the jobs in the Caldera spooler and the printer went right to the "change the inks menu" and was back to normal. Seems like the printer gets stuck when the user wants to change inks and it is still receiving jobs.

#2 HP-Sonia a year ago

Hello SCB44

We are not aware of any FW bug.

I am happy you were able to solve the problem.

The opinions expressed above are the personal opinions of the authors, not of HP.

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