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THIS ISSUE HAS BEEN OFFICIALY SOLVED

Pinkish hue in latex built profiles

#RIP

HP Latex 360 Printer

#1 David_Richard 4 years ago

Hi guys, I wanted to bring something up. For an "unknown" reason, about 50% of the profiles I build in the L360 come out with a very pinkish tint when they are done. It might be optical brightener, not sure.

Any clue or idea how to fix this ? There's no "switch" to compensate for the brighener...

Thanks !

Solved! Go to Solution.

#2 HP-MarcM 4 years ago

Hi David_Richard,

I'll need some extra information. Which RIP are you using?

#3 David_Richard 4 years ago

Onyx 11 rip. It seems to be ok if I create a profile in 12 passes. In 8 passes I get the pink hue.

But the creation is done from A to Z directly from the printer's control panel.

thanks

#4 David_Richard 4 years ago

A quick update... If I do a profile (from scratch) in 8 passes, it has the pinkish hue. If I do it in 12, no hue...

#5 HP-MarcM 4 years ago

Hi David_Richard,

When you create a new ICC profile using the internal spectrophotometer of the HP Latex 360, in some cases the Onyx RIP doesn't synchronise properly the new profile. After some checks this is what I will advise you to do:

  1. Disable automatic media import on ONYX.
    • On ONYX, select the printer and click on “Configure Printer”. Go to “Device” tab > “Features…” button > “Global Printer Options” > “Configure…” button
    • There, on “Import Media” section, disable the feature “Automatic – Currently Loaded Media On Printer”.
    • Press “OK” to return to ONYX main window.

2. Delete the media from ONYX

  • On ONYX, select the printer and click on “Configure Printer”. Go to “Media” tab.
  • There, select the media to be deleted and press the “Delete…” button.
  • Press “OK” to return to ONYX main window.

3. Import media manually to ONYX

  • On ONYX, select the printer and click on “Configure Printer”. Go to “Device” tab > “Features…” button > “Global Printer Options” > “Configure…” button
  • There, on “Import Media” section, click on “From printer” button. The new window will show all the media profiles available on the printer.
  • Select the needed one an press “OK” button in order to import it to ONYX.
  • Press “OK” to return to ONYX main window.

Hope this helps. If the problem continues please let me know.

The opinions expressed above are the personal opinions of the authors, not of HP.

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