Cancel search

HP Latex 64 Cutter Can't detect length

#1 bryan7521 8 months ago

When I put the substrate in the cutter it will randomly spit the material all the way out instead of feeding it back through at the end of the sheet. I tried to see if the sensor was dirty or there was anything blocking it and there is not. How can I go about fixing this issue? It would only do it maybe once every 20 times before. But now I can't load at all.

#2 HP Daniela Ciolompea 8 months ago

Hi @bryan7521,

Make sure you are printing the job with barcodes. We strongly recommend using this functionality to achieve good behavior. The job is printed with a barcode and then the cutter searches for it. If you are printing with barcodes and still having this issue, you should check the RIP/Printer connection. The RIP shouldn't be turned off until the job is totally cut. I hope this helps.

Was this helpful?Yes0 No0
How can we improve it?
#3 bryan7521 8 months ago

Had to have a tech come out and repair the machine. They replaced the substrate sensor and the main board under warranty as they had both failed.

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex


HP Latex Blog