When I put the substrate in the cutter it will randomly spit the material all the way out instead of feeding it back through at the end of the sheet. I tried to see if the sensor was dirty or there was anything blocking it and there is not. How can I go about fixing this issue? It would only do it maybe once every 20 times before. But now I can't load at all.
Make sure you are printing the job with barcodes. We strongly recommend using this functionality to achieve good behavior. The job is printed with a barcode and then the cutter searches for it. If you are printing with barcodes and still having this issue, you should check the RIP/Printer connection. The RIP shouldn't be turned off until the job is totally cut. I hope this helps.
Had to have a tech come out and repair the machine. They replaced the substrate sensor and the main board under warranty as they had both failed.
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