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Help! Hp latex 64 cutter not cutting on contour lines.

#1 Brett2985 4 weeks ago

a couple of weeks ago my cutter no longer cuts on contour lines. everything is like a 1/4" off. updated firmware and checked blade length everything looks good. also ran opus test and the machine cut that out perfectly. just when I do my own graphics with the bar code it's off, attached is an example.

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   IMG_0021.jpg
#2 HP-ColorGuy 4 weeks ago

Make sure that all software and firmware elements are up to date:

HP Flexi Print & Cut 12 is build number 2898

Cutter firmware is md9985_034

Printer firmware (3x5 Series) is NEXUS_03_14_00.8

#4 robin6218 2 weeks ago

I´ve got the exact same problem. I have had it several times and after some days it working again and then it all starts over again... So have you found any solution for this problem?

#5 HP-Sonia a week ago

Check the OPOS sensor is clean and calibrate the OPOS sensor. If the issue persists contact support.

The opinions expressed above are the personal opinions of the authors, not of HP.

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