Hi, We wave a plotter HP Latex 310 . The plotter was bought in APril 2016 and for some reason It was not installed until past weeek. Now that we want to turn it on and initialize it, we get an error that needs to be called at HP level 3 but we have not ssucefull get help from HP. We are looking for the firmaware FW 03_9.3 and then FW 04_10.3. The original USB with the firmware was lost.
When it was turned on it asked for a firmware update but then it gave a message to call service.
Does anyone knosw where we could get the right firmware to inialize it. We have look over around and HP does not have it at his website anymore.
Thanks a lot for your help.
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