How likely are you to recommend HP Large Format Knowledge Center to a colleague?
-
Not at all likely
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
Extremely likely
When the customer selects a fotolia image for their wall an extra charge (of thousands of dollars) is appearing in the final check screen of HP Wallart, why is this happening now as it did not occur in the past? The wall creation should cost hundreds, not thousands!
I have asked HP if it is possible to disable/remove the ‘final check' screen so that my customers do not see this incorrect and inflated price but have been told that it is not possible to remove it.
This screen and the pricing does not make sense and it is costing me sales and customer relations, as the customers feel like they have been miss lead and wasted their time creating something they are not willing to pay thousands of dollars for.
We have spent alot of money to create our website and intergrate HP Wallart to only have customers turn away due to this inflated pricing issue.
HP have advised that they are looking into the issue however it has been over two weeks and no resolution to this issue that is costing us potential clients and sales everyday.
Please see attached image.
We look forward to your reply.
Solved! Go to Solution.