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Can Not Login to hp wallart

#1 Saeed6281 2 months ago

Hi. I have an account with hp wall art. which is my printer is registered to. i have forgotten my password but i am not able to reset the password because i don't receive the code from hp. i have open the new account but i can not register my printer due to is still linked to the old account. the old account email address is: orders@musiccitysigncompany.com can anyone help with this please. thank you.

#2 HP-Sonia 2 months ago

Hello @Saeed6281 Do you agree to delete the old account? Which is the email linked with the new account? Please do not use @ use (at) while telling your contact email.

#3 Saeed6281 a month ago

#2 Yes please if you can delete the old account that would be great the email associated with the old account is orders(at)musiccitysigncompany.com the new acount email is saeed(at)mysiccitysigncompany.com

#4 HP-Sonia a month ago

Hello! We have deleted the account associated with the email Orders........ Now you can create a new account with the email as they want. Please let us know if you are facing any other issue. Happy to help

#5 HP-Sonia a month ago

Hello Saeed6281! Were you able to add the printer again?

The opinions expressed above are the personal opinions of the authors, not of HP.

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