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Advance Factor settings not getting saved on Latex 310

#1 faridsk 7 months ago

I am trying to change the advance factor setting for my substrate (from advanced settings) and the new value does not save. What i noticed was I can enter a number in the box by clicking on the -ve and +ve buttons for advance factor and either I go back (since there is no save button on this screen) or if I scroll the down to the extent that the advance factor box goes out of the view and comeback to it, its value changes to the default 0. So essentially there is no way of saving the new value. see screenshots.

#2 HP Daniela Ciolompea 7 months ago

Hi @faridsk,

Please perform the next actions to fix the issue.

  • Install the current Fw NEXUS_01_16_00.8 again. If you have another Fw Version please install the current version.
  • Go to Media advance factor settings and try to enter and save.
  • If the "save" is disabled, please enter the value_ go back_enter again on the media advance factor and save. The save option should already be enabled.

I hope this helps.

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