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Terrible service

#1 --- 2 years ago

I bought printer from HP latex 330 i have problem with this printer in heating section not heated properly.this problem take 1 year i cant use this printer for all year. Servise support was there aprox, 30 times without solving problem. I required change printer for another one and HP said " we never change printer" that our politics. Hp sent me specialist from HP holand she specified the problem is not possible to repair and hp again said no. So in some case good printer but just to be happy will not have prblem with the printers otherwise no support for hp central. I was working as OCE specialist in service department we never do that to our customers. So now i have to go legal avenue.

#2 HP-MarcM 2 years ago

Hi Zonab,

I'm sorry for hearing about your issue, If you can provide me some more information I'll try to help you with your printer's issue. Was your printer unable to cure? Did you notice any system error in your printer (front panel)? Can you please tell me more about your printer's issue?

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