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Media Width?

#1 InsightKC 2 years ago

My HP370 won't let me send a file to print. It says "can't detect media width. Continue anyway?" I click OK to continue then it says "specify media width." I type in the media width in the printer profile but I don't know what to do after that. I've unloaded and loaded the media several times but the printer still can't detect it. Help please!

#2 HP-MarcM 2 years ago

Hi InsightKC,

Can you please let me know if you're experiencing one of this two cases:

1- The print is not able to measure the media length when loading it.

2- The printer is able to measure the media length but the RIP has some kind of synchronization difficultly.

Anyway, if you are using a transparent/translucent or dark media the line sensor might not be able to locate the media edges. To manually set the media width from the printer-s front panel go to Settings > Substrate > Substrate Handling Options > Substrate Width

#3 HP-MarcM 2 years ago

Hi InsightKC,

Were my indications useful? were you finally able to introduce the media width?

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