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THIS ISSUE HAS BEEN OFFICIALY SOLVED

Latex 360: two profiles which can't be installed together

#1 TG-Frank 2 years ago

Yesterday, at a customers machine, I had a strange issue:

When trying to install this two profiles, everytime only one is shown. It looks like that one overwrites the other:

Antalis International - Coala 1D 80 Gloss P

Antalis International - Coala 1D 100 Matt R

I have tried to reproduce that issue with our demonstration unit, and there something similar happens:

After installing the second profile after the first one, I've got a download error.

After rebooting the machine, the second profile can be loaded, but the first one will be overwritten.

The printers are set to german language, both are on firmware 00_06_02.10.

What could happen there?

Solved! Go to Solution.

#2 HP-MarcM 2 years ago

Hi TG-Frank,

You're totally right. I've tried several times and it always erase my previous profile. I will ask to correct this "bug". Until this is solved, I will like to purpose you the following workaround:

  • Download one of the profiles
  • Clone it, so the name will change to "xxxx CLONE"
  • Download the other one, which will keep the original name.

As always, I really appreciate your feedback!

#3 TG-Frank 2 years ago

Thank you very much. Good Idea with cloning/renaming, I don't know why I hadn't that idea .

I have tried to rename the original file, but this haven't helped.

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