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HP365 - high pitched squeaking/squealing sound on supply roll

HP Latex 300 Series

#1 SCB44 a year ago

After about 9 months of owning a brande new HP365 we are hearing a high pitched squeaking/squealing sound coming from both sides of the supply reel. It should like metal against metal. Does NOT sounds like a motor straining.

Is there a place to add lubricant?

#2 HP-Sonia a year ago

Hello @SCB44

It is difficult to give you an appropriate answer by the information describe. The only thing that is lubricated is the scan axis rod as maintenance task. If the problem persist, to contact your support team might be the best choice.

Please keep us updated.

The opinions expressed above are the personal opinions of the authors, not of HP.

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