After about 9 months of owning a brande new HP365 we are hearing a high pitched squeaking/squealing sound coming from both sides of the supply reel. It should like metal against metal. Does NOT sounds like a motor straining.

Is there a place to add lubricant?

Hello @SCB44

It is difficult to give you an appropriate answer by the information describe. The only thing that is lubricated is the scan axis rod as maintenance task. If the problem persist, to contact your support team might be the best choice.

Please keep us updated.