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hp latex 64 cutter - offline

#1 Lee7233 6 months ago

I am trying to direct-cut something on our hp latex 64 cutter but the panel on the cutter says it is offline. How do I get the cutter online so I can cut my job?

#2 Lee7233 6 months ago

So all I had to do was hit the X to cancel.

For something so simple I would have thought it would be in the user manual.

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#3 HP Daniela Ciolompea 6 months ago

Hi @Lee7233,

I understand this is working now.

For future cases, you can try checking these points to fix the issue:

  • Reboot cutter unplugging the power cable
  • When the cutter is set on DHCP, make sure that the router supports DHCP.3
  • When the cutter is set to use a static IP address, make sure that the IP address is correct
  • Check if the cutter is set up in the RIP software
  • Write down the current cutter IP address from the Front panel and insert it manually in the RIP software
  • Make sure there is media loaded.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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