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HP Latex 365 - missing ink cartridge error

HP Latex 300 Series

#1 swoodland6160 2 months ago

My Latex was working fine on Friday, but after turning it on Monday morning it is telling me that the cyan ink is missing. Not sure why this is happening. I restarted the printer but get the same issue. Any help would be greatly appreciated.

#2 HP-Sonia 2 months ago

Hello! You should remove and reinsert the ink cartridge. If the issue persists you can try with a new ink cartridge. If the new ink cartridge is also failed to detect, then you should contact support. Please let us know if you solve the issue.

#3 swoodland6160 2 months ago

Faulty CYAN ink cartridge. Problem resolved

#4 HP-Sonia 2 months ago

I am glad you solved the issue

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