Our company uses an HP Latex 360 printer, recently when we booted it up we were presented with a white screen with the HP logo on it. This screen does not change and we are unable to do anything with the printer. I have attached an image for a reference. Can anyone assist me with this dilemma, or at least provide some insight as to what the problem may be?
#1 Hi cj5240,
I would suggest to contact your reseller for this kind of support.
Looking forward to hearing from you again,
i got similar problem 60 days after the warranty expiration. I was quoted 2600 euro to fix this. Luckily the printer managed to boot by itself after i left it unplugged for 2 weeks...
Your Hard Drive could be failing.
A service technician would need to perform a recovery before replacing it.
You can also reinstall the firmware or wait for a newer version when released.
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