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HP 330 not accepting ink cartridge

#1 Tangerine a year ago

Hi. I have an HP latex 330 printer in Kenya and I have been using the 831c cartridges. The local supplier doesnt have them in stock so I imported them from India. I checked on the website that it uses 831b cartridges that were available and brought them. When i try replace the cartridge now it says incorrect cartridge. Please help

#2 HP-MarcM a year ago

Hi Tangrine,

If you bought your printer in EMEA you must use the same region cartridges in order to run the printer properly. I just can advise you to return the indian cartridges to your supplier and look for 831C ones.

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