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Having issues printing LC

HP Latex 115 Printer

#1 elliott.mcpherson7277020 7 months ago

I work for a company called Texas Tank, recently (less than 6 months) ago we purchased a HP Latex 115 printer. It has been working out great since we got it, but recently when we try to print anything with grey he grey comes out pink. I've tried calibrating the color and cleaning the LC print head, but still the color doesn't come out right. I attached an image of the calibration where you can see the LC is, well just a bunch of lines, and a Pantone color sheet with what is supposed to be greys. Any help and suggestions will be appreciated.

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#2 kelvin.ng5186 7 months ago

#1 Hi, looks like your LC printhead have problem, you can print out printhead status plots and verify which printhead need to be clean or replace. Setting > Image-quality maintenance > Clean printheads >Print test plot.

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#3 elliott.mcpherson7277020 7 months ago

I've cleaned the print heads multiple times, the print head not working is LM/LC but only the LC is having problems. The print head has sprayed less than 100 ml of ink and even after cleaning it 8 times (2 manually) it still isnt printing. Could it just be defective? I need to know so we can order a new one and start printing decals again because we are running low.

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#4 HP-Sonia 7 months ago

Hello @elliott.mcpherson7277020

We strongly suggest to REPLACE Print Head LC/LM. Very important is to make sure to perform: PRINTHEAD ALINEAMENT and the COLOR CALIBRATION. The printer must be in perfect condition in order to perform color calibration.

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#5 elliott.mcpherson7277020 7 months ago

Because the print-head has sprayed less than 100 ml of ink should I call HP about the warranty?

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#6 kelvin.ng5186 7 months ago

Hi, yes. if that PH is not defect by mis handling, then you can just call for warranty claim.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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