Hello @ DuermeyerPrint!
I am afraid I can not help from this side of the net. Please contact your reseller for a proper troubleshoot in the form of the printer. Please keep us informed.
Hi Sonja, I asked about a new firmware, not a troubleshooting - this somewhat confirms my doubts. Regards, Christian
There is a new firmware update downloaded and ready to be installed. Firmware version: NEXUS_01_16_00.7 (Recommended update) Published: Jul 11, 2019 12:00:00 AM Model: HP Latex 310, HP Latex 330, HP Latex 360, HP Latex 370 Size: 790.41 Mb Description: Fixes in current release:-
Anyone know the link for firmware NEXUS_01_16_00.7 or has it been pulled for some reason?
https://support.hp.com/us-en/drivers/selfservice/hp-latex-360-printers/6838371 only shows NEXUS_01_14_00.5.
Hello dypinc
Latest firmware for Latex 3x0 primer series is NEXUS_01_14_00.5. Although NEXUS_01_16_00.7 was uploaded/downloaded, will be in short officially published (during September), in case you have this version in the printer it has the right functionality to operate your printer.
Sorry for any inconvenience caused.
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Hi, can someone from HP confirm if we ever get a new firmware for the 3x0 series? The last one is NEXUS_01_14_00.5 - will we be stuck with it until the printer series runs into EOL/EOS? There are some issues, I would like to have fixed (see my previous posts). Regards, Christian