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Error 79:04 on L360

#1 Renz 2 years ago

I always get error 79:04 when I print certain image on matte adhesive media.

But when I change to another image, there's no error.

It's very strange.

What is actually problem with the printer?

Thx,

Renz

#2 HP-MarcM 2 years ago

Hi Renz,

I'll need some extra information in order to try to understand better your issue. Mould you please provide me the following information:

  • RIP version and driver
  • Firmware version
  • Image triggering the 79:04 (you can send us this picture via private message)
  • Clarify the source of the image. Unknown, Photoshop, Illustrator, hp wallart…
  • Media Preset and printmode selected
  • Any special setting worth to mention?

#3 Renz 2 years ago

Hi,

Sorry for late reply, for this error I found problem on LAN connection.

The connector slightly loose, fix it and its OK now.

But why this error only related to certain image, still have no idea.

Thanks,

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