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Error 19.12:11 - Curing Control Board Error

HP Latex 500 Series

#1 --- a year ago

I'm working with a Latex 570. The printer has been in sleep mode, and when I go to wake the printer up it errors out with the following


File: /ae/STORM_00_05_01/calico/patum/TARGETS/wrl43-atom-opt/elektra/media/HeaterDevice/StormCuring/HeaterDeviceStormCuring.cpp

Line Number: 3380

Class: Electronics

Subclass: Curing Control Board

Description: Device Id 2: 2 .Error connecting with device

Error: PCA 2 Connection


Does anyone have any experience with this error reoccuring? If so, what was done to fix the issue?

#2 HP-Sonia a year ago

Hello @Think312

My recommendation in this particular case will be to call your support service provider they will know how to solve this issue quickly.

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