Error 19.12:11 - Curing Control Board Error

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#1 --- 11 months ago

I'm working with a Latex 570. The printer has been in sleep mode, and when I go to wake the printer up it errors out with the following

19.12:11

File: /ae/STORM_00_05_01/calico/patum/TARGETS/wrl43-atom-opt/elektra/media/HeaterDevice/StormCuring/HeaterDeviceStormCuring.cpp

Line Number: 3380

Class: Electronics

Subclass: Curing Control Board

Description: Device Id 2: 2 .Error connecting with device

Error: PCA 2 Connection

Define: DRACO_EX_PETRIE_BOARD_CONNECTION_FAILURE2

Does anyone have any experience with this error reoccuring? If so, what was done to fix the issue?

#2 HP-Sonia 11 months ago

Hello @Think312

My recommendation in this particular case will be to call your support service provider they will know how to solve this issue quickly.

The opinions expressed above are the personal opinions of the authors, not of HP.

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