Hello to all,
we had an L570 that has its reel running all the time.
thank you and best regards.
#1 Please check that the counterweight/dancer bar is in the off position. Also check that the switch for moving the take-up roll is not stuck in a forward or reverse direction.
Reset machine fully and if this issue persists then you would need an on-site technician to check any sensors/switches.
You can find more information on the take-up reel in this video: https://hplatexknowledgecenter.com/blog/using-the-take-up-reel-on-the-hp-latex-500-printer-series
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