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cutting plotter

HP Latex 335 Print and Cut Solution Printer

#1 jkouakou5348 2 months ago

Hello, partner,

I need your help because we have a customer who has a plotter that cuts overflowing. Thank you for providing us with tips on how to fix his problem.

cordially

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#2 HP-Sonia 2 months ago

Hello @ jkouakou5348

In case the contour does not match the printed design, then check the following items:

  • The shift calibration determining the offset between the knife tip and the OPOS sensor may be off. Run the OPOS offset calibration test. [MENU] – [SYSTEM SETUP] – [CALIBRATIONS] – [CAL. OPOS].
  • The sensitivity of the OPOS sensor may not be set correctly for the media used. Check the OPOS sensitivity setting. [MENU] – [SYSTEM SETUP] – [CALIBRATIONS] – [CAL. MEDIA].
  • The software generating the contours (RIP) may contain a bug. Update the software.

If the issue persists, we suggest contacting HP support.

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