Hello, partner,

I need your help because we have a customer who has a plotter that cuts overflowing. Thank you for providing us with tips on how to fix his problem.

cordially

Hello @ jkouakou5348

In case the contour does not match the printed design, then check the following items:

• The shift calibration determining the offset between the knife tip and the OPOS sensor may be off. Run the OPOS offset calibration test. [MENU] – [SYSTEM SETUP] – [CALIBRATIONS] – [CAL. OPOS].
• The sensitivity of the OPOS sensor may not be set correctly for the media used. Check the OPOS sensitivity setting. [MENU] – [SYSTEM SETUP] – [CALIBRATIONS] – [CAL. MEDIA].
• The software generating the contours (RIP) may contain a bug. Update the software.

If the issue persists, we suggest contacting HP support.