I have been in the large format printing business for 18 years. I have used Mimaki, Mutoh, Roland and HP and out of all of the printers HP Large format are the worse for multiple reasons. The firmware is always crap, there "patented" OMAS sensor is a piece of junk, and worse of all they discontinue the products! This means that any of the cleaning cartridges or printheads will be obsolete in about 10 - 12 years from when you purchase the machine.
I have a Mimaki 130 SP2 from 2004 that is in perfect working condition to this day and costs nothing to maintain. Also with the Mimaki, I have full customer support to this day. HP probably can't handle to do that because of all of the call complaints they receive.
Get out of the large format business you Flukes. And for the printshop owners, save yourself the hassle and go with Mimaki or Mutoh.
I am really sorry that you had a bad experience with any HP Latex Printer. If you can be more specific on the problem that you had experienced I will be happy to help you from here. Looking forward to hearing from you to understand, learn and improve our HP Latex customer experience.
ive 12 years experience in large format printing industrial, in this year i've learn one very important thing, there is no perfect printer but user must learn how to make their printer be fully utilize to fulfill what they want. cheers.
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