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Manuals are wrong and for us Newbies, basically useless. Terrible

#1 Scottalanlatimer 3 months ago

HP used to stand for quality. My manuals are incorrect, and apparently the technicians and resellers have known this however no one has thought to remediate the problem. This suggests customer support is a very low priority to HP. I regret my decision to purchase the HP latex cutter printer. At this rate, nearly a month after unboxing and assembling, I daily have work stoppages because I do not have properly written operating instructions to address the endless stream of issues.

#2 HP-ayelenfernandez 3 months ago

#1 Hi @Scottalanlatimer,

I would like to fully understand your issue with the HP Print and Cut solution. Can you provide me your e-mail in order to talk more in-depth about that?

Thanks a lot,

#3 Scottalanlatimer 3 months ago

#2 manuals have errors, education links to a 404 PAGE NOT FOUND screen

#4 HP-ayelenfernandez 3 months ago

#3 Dear Scottalanlatimer,

I've already checked the links and looks fine. Could you provide me your email in order to give you a more accurate support?

Looking forward to hearing from you, Warm regards.

The opinions expressed above are the personal opinions of the authors, not of HP.

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