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HP Latex 365 printer: initialization problem/error 63:20

#1 Lettrastudio 6 months ago

Error message 63:20 "A potential problem has been detected. You can continue to use the printer, but with limited performance in some features." After pressing OK: the initializing process stucks/freezes at 1% or 18% not further.

Switching power on/off rear button, unplug power cords is not solving the problem.

Can anyone help?

Thanks in advance.

#2 kelvin.ng5186 6 months ago

#1 according to this error, you can try update the firmware with usb drive. below is the link to latest firmware https://support.hp.com/sg-en/drivers/selfservice/hp-latex-365-printer/12709301

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#3 Lettrastudio 6 months ago

Problem solved: replacement of network card.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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