Machine say's "Can recognize pinch roller, please turn off" Doing this all day, worked one time, and then stopped. SO frustrating, been doing this about 3mths now. But today it's the worse. Any solutions to this??

Hello @Info6752 There are some actions that the user can perform to try to fix this:

• Check for strong light interfering with the pinch roller sensor, e.g. when the cutter is near a window and direct sunlight is on the machine.
• Check for dirt on the pinch roller sensor.

If the above actions are not enough, then a Support agent should check the printer since there are some parts in the printer involved which need to be checked internally and may be replaced.

My print and cut solution is less than 9 months old and I am having this error. It did it once a few weeks ago, and yes it was near a window. I moved it away from the window and it worked fine. Now I cannot get it to work at all. When the trainer came out he never mentioned it was in a bad location. Where is the Pinch Roller Sensor and what is best to clean it with. I have a job due by morning and another due Monday, how do I fix this? Please please help

Hi @britt7229

It seems this is a hardware issue. Please get in touch with HP Support to check the printer, as there are some parts that need to be checked inside and might need replacement.

I tried everything, today its totally down for good, so frustrated, going to call HP.

How do i check for dirt on the pinch roller sensor? I i took the cover off, and it's a very tight space. i can't get to anything in it, i resorted to blowing and then took a vacuum to blow off anything at all, didn't help. its down for the count till i call hp and hopefully its back.

Still, no resolution to this tried everything, called everybody. ready to throw it in the trash. Hp said it may be the board (after two years of basic use it is bad??) My next cutter will be another brand, problems with hp cutter from day one, sucks.

#7 my machines are less than 9 months old and I had 2 boards replaced on the cutter