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HP 54 Pinch roller error

#1 Info6752 a month ago

Machine say's "Can recognize pinch roller, please turn off" Doing this all day, worked one time, and then stopped. SO frustrating, been doing this about 3mths now. But today it's the worse. Any solutions to this??

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#2 HP-Sonia 2 weeks ago

Hello @Info6752 There are some actions that the user can perform to try to fix this:

  • Check for strong light interfering with the pinch roller sensor, e.g. when the cutter is near a window and direct sunlight is on the machine.
  • Check for dirt on the pinch roller sensor.

If the above actions are not enough, then a Support agent should check the printer since there are some parts in the printer involved which need to be checked internally and may be replaced.

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