Cancel search

HP 54 Pinch roller error

#1 Info6752 5 months ago

Machine say's "Can recognize pinch roller, please turn off" Doing this all day, worked one time, and then stopped. SO frustrating, been doing this about 3mths now. But today it's the worse. Any solutions to this??

Attachments
#2 HP-Sonia 4 months ago

Hello @Info6752 There are some actions that the user can perform to try to fix this:

  • Check for strong light interfering with the pinch roller sensor, e.g. when the cutter is near a window and direct sunlight is on the machine.
  • Check for dirt on the pinch roller sensor.

If the above actions are not enough, then a Support agent should check the printer since there are some parts in the printer involved which need to be checked internally and may be replaced.

Was this helpful?Yes0 No0
How can we improve it?
#3 britt7229 2 months ago

My print and cut solution is less than 9 months old and I am having this error. It did it once a few weeks ago, and yes it was near a window. I moved it away from the window and it worked fine. Now I cannot get it to work at all. When the trainer came out he never mentioned it was in a bad location. Where is the Pinch Roller Sensor and what is best to clean it with. I have a job due by morning and another due Monday, how do I fix this? Please please help

Was this helpful?Yes0 No0
How can we improve it?
#4 HP Daniela Ciolompea 2 months ago

Hi @britt7229

It seems this is a hardware issue. Please get in touch with HP Support to check the printer, as there are some parts that need to be checked inside and might need replacement.

Was this helpful?Yes1 No0
100% of users thought this content was helpful.
How can we improve it?
#5 Info6752 2 months ago

I tried everything, today its totally down for good, so frustrated, going to call HP.

Was this helpful?Yes0 No0
How can we improve it?
#6 Info6752 2 months ago

How do i check for dirt on the pinch roller sensor? I i took the cover off, and it's a very tight space. i can't get to anything in it, i resorted to blowing and then took a vacuum to blow off anything at all, didn't help. its down for the count till i call hp and hopefully its back.

Was this helpful?Yes0 No0
How can we improve it?
#7 Info6752 2 months ago

Still, no resolution to this tried everything, called everybody. ready to throw it in the trash. Hp said it may be the board (after two years of basic use it is bad??) My next cutter will be another brand, problems with hp cutter from day one, sucks.

Was this helpful?Yes0 No0
How can we improve it?
#8 britt7229 a month ago

#7 my machines are less than 9 months old and I had 2 boards replaced on the cutter

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

Remember
To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex

Loading...

HP Latex Blog

Loading...