New firmware was just installed by an HP tech, and now I'm getting the message on the front panel that the printer needs "Maintenance #3." I can't find this in the user manual or online.

Please advise.

This printer is quickly becoming less and less user-friendly as it ages.

Solved! Go to Solution.

This message means that your printer needs the Service Maintenance Kit 3. You must contact service, and a tech will come in order to apply the maintenance kit to your printer. Here you have more detiled information:

Thanks, and sorry for not being more specific on the model. It's an HP L360. We're scheduling the maintenance.

So, what are you supposed to do when maintenance #3 is required, but HP refuses to sign paperwork in order come do this maintenance?

Hi ElizB.

i'm sorry to hear that. I'll like to try to help you, but i'll need some additional information.

Which country are you from?

When you say "HP refuses to sign paperwork" do you refer to an specific part of the contract?

Are you contacting HP directly or your are doing this through a reseller? In this case which reseller?

Which Machine do you have? Can you provide me your serial number?

If you want, PM me with all the information in the case you don't want to make it public.

Hi,

What's the required time for an HP technician for this Maintenance #3 ?

Hi Lerouxjul,

As you can see in the document attached below, the expected duration time is 2 hours.

HP Preventive Maintenance service kits

Is it really possible to do it in 2 hours ?

Does these expected durations are well respected by the US technicians ?

The timing on the document are just indicative. the final time depends on the expertize of the technician.

it seems that this document will be updated because expected duration time would be wrong...

how long can the printer do without doing SMK#3. Will it eventually stop working until it is done?

Hello
No, the printer won’t stop working but we encourage to perform the Service Maintenance Kit 3 at approximately 110 ink litters with a HP certified service engineer to maintain your HP Latex printers for maximum productivity and sustained top print quality. The HP recommended maintenance routines are designed to improve printing quality, reduce cost of ownership and unexpected expenses.
I hope this helps

I also recommend this article https://hplatexknowledgecenter.com/blog/hp-preventive-maintenance-service-kits