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HP Wallart order

#1 CJID a month ago

Hi All,

I have followed the instructions to integrate HP Wallart into my WooCommerce website platform. I can now link to HP Wallart and return an order back to my website, where payment is then processed and received. This has been quite an achievemnet but I have one tiny problem that is stopping the launch of my new business.

My problem is as follows:- I can see the order in the HP Wallart dashboard - but I can not download the actual artwork to be able to print it. Am I missing a link? In the woocommerce dashboard, I can see the order and see that the payment has been processed but have no method there to be able to obtain the artwork.

I have Onyx as my RIP but cannot get artwork to flow directly to the RIP so my only work around has been to download the PDF of the artwork and then open in the rip to process.

I am a novice at this process but would love any help or support anyone can give me.

Margie From a Land DownUnder

#2 HP Daniela Ciolompea a month ago

Hi @CJID, In the help section user you can find the detailed information regarding Onyx integration to HP Applications Center. This is the link to the Helpsection https://hpwallart.com/help. The help document can be downloaded from here: https://hpwallart.com/Help/v4/HP%20WallArt%20JDF%20Onyx%20v2.pdf. I hope this helps to find a solution.

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#3 CJID a month ago

#2 Hi Daniela

Thank you for your reply. I have followed this information supplied and it would appear that I am now able to open the HP Wallart folder in ONYX. The Configure HP Wallart is no longer showing any errors which is fantastic. However I still have no artwork jobs being listed. I know that there is at least one job that has been received and fully paid for on line by my client but I can't see the artwork to print.

Is there a way to confirm what is in the JDF queue to see if there is a file there and that it isn't transferring to my ONYX?

I am very frustrated as I am not sure where the process is falling over and I can't get work out for my website clients.

Any help would be so appreciated

Margie From DownUnder

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#4 HP Daniela Ciolompea a month ago

#3 Hi @CJID / Margie, my colleagues advised that they need any of the following details so that they can identify the corresponding HPAC account and investigate further: registered email, HPAC URL identifier, registered printer serial number. Any chance you could provide those details?

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#5 CJID a month ago

#4 Hi Daniela,

I am happy to provide this infomation.

Email:info@cjid.com.au HPAC identifier : CJID Printer Serial: MY7C84901Z

Let me know if there is anything else needed.

thank you for your help with this Margie

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#6 HP Daniela Ciolompea a month ago

#5 Hi Margie, PSP needs to approve the order to generate the printable PDF. Orders would be listed only after the printable PDF is generated. To test that, our team has created a test order for your account and approved the order. It should be listed for the PSP. Let me know if it is solved now.

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#7 CJID a month ago

Hi Daniela.

Thank you so much. I can now see and download the printable PDF. I can't get the JDF to propagate in the Thrive RIP but this allows me to work around that issue.

So going forward, if a client generates an order in my wordpress website, will the approval automatically occur in the HP Wallart program so I can get the artwork or is there something I need to do to approve the order at my end.

If I need to do something, what do I need to do?

I can't wait to launch the website and take orders and generate the finished products utilising your terrific program..

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#8 HP Daniela Ciolompea a month ago

#7 Hi Margie,

In HPAC settings there is an option under “System configuration” to enable or disable order approval. If the order approval setting is disabled PDFs would be generated without any approval from PSP.

However, if a particular order contains images from premium content provider like Pattern Design, Dreamstime etc, the order would still require PSP approval.

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#9 CJID 2 weeks ago

HI

I have hit another little snag!

This time I am getting an error message when I am trying to update the application wall coverings in the HP Wallart program.

The is actually 2 wallcovering applications in the listing so not sure why and if this is causing the issue.

Any help would be appreciated.

Kind regards

Margie

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#10 HP Daniela Ciolompea a week ago

Hi Margie,

The team investigation this issue advised it is solved now. Can you please confirm.

Thank you

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#11 CJID a week ago

#10 Hi Daniela . Thank you for your reply - I now only have the one wall coverings - thank you!

Please be safe over in Europe - thinking of all at HP Europe at this time

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The opinions expressed above are the personal opinions of the authors, not of HP.

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