Our company uses an HP Latex 360 printer, recently when we booted it up we were presented with a white screen with the HP logo on it. This screen does not change and we are unable to do anything with the printer. I have attached an image for a reference. Can anyone assist me with this dilemma, or at least provide some insight as to what the problem may be?

Thank you.

#1 Hi cj5240,

I would suggest to contact your reseller for this kind of support.

Looking forward to hearing from you again, Regards.

i got similar problem 60 days after the warranty expiration. I was quoted 2600 euro to fix this. Luckily the printer managed to boot by itself after i left it unplugged for 2 weeks...

Your Hard Drive could be failing. A service technician would need to perform a recovery before replacing it. You can also reinstall the firmware or wait for a newer version when released.

#3 Did your frozen white screen ever return? If so what fixed it, please?

Hello @michaelb6256 This kind of issue has to be checked by an HP service agent, as #4 @paulelw suggested. Besides, I would recommend installing the latest FW if it's not been done yet, and if it's done, reinstall it again. This is the only thing that a user can do by her/himself, further actions have to be performed by HP Service.