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false substrate jam error

#1 lance.lund a month ago

Hi i have a 560 and have started to get false substrate jam error over and over when there is no jam. Prints will run fine until 2/3 of the roll is gone and then it will error out. Any idea of what to do to fix this would be appreciated.

#2 kelvin.ng5186 a month ago

#1 hi, can you provide the error code? you also can try clean and lubricate the carriage rod and clean the encoder strip.

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#3 lance.lund a month ago

kelvin, thank you I will try that. the error code is 81.1:01

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#4 HP-Sonia a month ago

This is more related to the substrate path. As it's not a permanent error we cannot diagnose the root cause since a Support tech verifies the scenario. We can recommend keeping all the scan-axis free of dust/rests of paper.

I hope this information helps

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The opinions expressed above are the personal opinions of the authors, not of HP.

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