Has anyone had this issue and if so, how do I go about fixing it? I've tried uninstalling and reinstalling the software to no avail. I've had the printer less than a year. I use the Flexi12 that came with the purchase. HP 115 print and cut solution. Any help is greatly appreciated.

You should make sure you uninstall and reinstall the software as the administrator. Test on another PC and go over all settings in Flexi SAI and the Production Manager.

If the issue persists you should check with your reseller.

I am also facing this kind of problem when I am using my printer for a few years, but recently when I search on google for that and I got help from Epson printer service I really thank them. they really a good helper without taking more time. Visit:

#3 i couldnt imagine are you means your hp printer having issue and epson solving that for you? is funny.

For my case the printer setting was changed. While re-adding the printer in Production Manager, I mistakenly set the default printer Model: HP Latex 360 Printer. After re-adding the printer and selecting the correct printer Model: HP Latex 115 Printer, the issue was resolved.

To re-add the printer: Open Production Manager Select Setup>Change Setup Enter the Cutter Info or skip it if it is already there

Enter the printer info

I'm also facing this issue. Some months ago I purchased printer with a discount deal from ClothingRIC. But didn't use properly because of lockdown. Now I'm in trouble. Anyone have solution of this than please notify me.