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Error 79:04 on L360

HP Latex 360 Printer

#1 Renz 3 years ago

I always get error 79:04 when I print certain image on matte adhesive media.

But when I change to another image, there's no error.

It's very strange.

What is actually problem with the printer?

Thx,

Renz

#2 HP-MarcM 3 years ago

Hi Renz,

I'll need some extra information in order to try to understand better your issue. Mould you please provide me the following information:

  • RIP version and driver
  • Firmware version
  • Image triggering the 79:04 (you can send us this picture via private message)
  • Clarify the source of the image. Unknown, Photoshop, Illustrator, hp wallart…
  • Media Preset and printmode selected
  • Any special setting worth to mention?

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#3 Renz 3 years ago

Hi,

Sorry for late reply, for this error I found problem on LAN connection.

The connector slightly loose, fix it and its OK now.

But why this error only related to certain image, still have no idea.

Thanks,

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#4 sineidos6800 2 weeks ago

hello i have the same erro but the lan conector was right and every thing seems to be right . i actually work whit caldera visual rip 10.2 and the latest firmware. sorry for mi english

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#5 HP-Sonia a week ago

Hello @sineidos6800 Can you provide more details?

  • The exact moment when it appears.
  • Media substrate and profile used
  • ...

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#6 sineidos6800 a week ago

#5 apears when we try to print something, it happens whith vinil, cambas, paper anda sometimes the printer reebot whiout reasons

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#7 HP-Sonia a week ago

Hello @sineidos6800

If it appears when trying to print, then there could be some component in the printing engine system which is not working properly. I suggest you call HP support for specific troubleshooting.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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