Hi,

I'm setting up WallArt but when I try to add my Printers, it says the serial numbers are already in use. Please help! Thanks

Hello!

I contact you privately as I need information on your Serial Number.

Hi Sonia, I have the same problem with adding a 560 to Wallart..it says it is not a valid serial I have ?? I ahve of course double checked both in printer and my Latex app....

Please try to follow the following steps in order to introduce the serial number on the HP Application Center.

Enter in your WallArt account and click on Settings button

Click on Add new printer and introduce the name, SN and model of the printer which you want to add.

When you have introduced the data click on Add and the printer should be appears in your account.

I hope thi information helps.

Just to update this post... Looks like I had serial numbers entered on an older (retired) WallArt account. Thanks to Sonia, a very helpful moderator, we were able to clear the serial number from the old account and I was able to add it to my current account. Fixed!